Winners / 2026

Cisco AI Assistant: In-Product Intelligence for Support Experience

By: Cisco Systems, Inc.
Gold

Master Category:

Award Category: Software Solutions

Award Sub-Category: AI-Enhanced Workflow Solutions

Cisco AI Assistant for Support is an in-product intelligence layer that guides users in real time, runs diagnostics, captures context, and accelerates resolution – all without leaving the workflow. With 20,000+ monthly users and 38% faster outcomes, it transforms the support experience at enterprise scale.

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